Safedeal

Our Commitment to Your Satisfaction

Welcome to Safedeal, your trusted e-commerce platform for health & wellness products, acupressure tools, electronic massagers, and personal care items. This Refund Policy explains our procedures for returns, refunds, and exchanges to ensure a hassle-free shopping experience.

By purchasing from Safedeal, you agree to the terms of this Refund Policy. If you do not agree, please do not make a purchase.

1

Eligibility for Refunds

📋 Return Window

You can request a return or refund within:

7 Days: For most products from the date of delivery
Damaged/Defective Items: Report within 48 hours of receipt
Wrong Item Received: Report within 48 hours of receipt

🔍 Condition Requirements

Products must be returned in:

Original Packaging: Including tags, labels, and accessories
Unused Condition: No signs of wear or damage
With Proof of Purchase: Order ID, invoice, or receipt

🛒 Non-Refundable Items

Personal hygiene products (e.g., massagers in contact with skin)
Opened or used consumables
Customized or personalized items
Digital products or downloads

2

Return Process

We make returns easy. Follow these steps:

Initiate Return

Log into your account
Go to 'My Orders'
Select the item and reason
Submit return request

Package & Ship

Pack item securely
Attach return label
Ship via provided courier
Track shipment

Inspection

We receive & inspect
Verify condition
Approve if eligible
Notify you

Refund Issuance

Process refund
Original payment method
Send confirmation
Update account

Timeline

Inspection: 2-3 days
Refund: 5-7 business days
Bank processing: Varies
Total: Up to 14 days

Exchange Option

Request exchange instead
Same or similar product
Subject to availability
No additional cost

3

Shipping Costs

Safedeal handles return shipping as follows:

🚚 Return Shipping

Return shipping costs are borne by the customer unless the return is due to our error (e.g., wrong item, defective product).

Our Error

We cover return shipping (prepaid label provided)

Customer Preference

You pay for return shipping

Original Shipping

Original shipping fees are non-refundable

Note: International returns may incur additional customs fees, which are your responsibility.

4

Refund Methods

Refunds are processed to your original payment method. We do NOT offer cash refunds.

💳 Credit/Debit Card

Refund to card within 5-7 business days

📱 UPI/Wallet

Instant refund to UPI ID or wallet (e.g., Paytm)

🏦 Bank Transfer

Direct bank transfer within 7-10 days

🎁 Store Credit

Option for store credit for future purchases

⚠️ Partial Refunds

May apply for used items or missing parts

5

Order Cancellations

You can cancel your order before it ships for a full refund:

Before Shipment

Full refund, no questions asked

After Shipment

Treat as return; standard policy applies

How to Cancel

Via account or contact support

Refund Timeline

Immediate processing upon cancellation

Disclaimer: Cancellations after processing may incur fees if shipment has begun.

6

Dispute Resolution

If you disagree with a refund decision:

Contact Support: Provide additional evidence
Escalation: Request review by senior team
Legal Recourse: As per applicable laws
Timeline: Resolve within 14 days

⚖️ Fair Practices

We aim to resolve all disputes amicably and fairly.

7

Your Responsibilities

As a Safedeal customer, you agree to:

Inspect Upon Delivery

Check items immediately

Provide Accurate Info

Correct details for returns

Return Properly

Follow packaging guidelines

Avoid Abuse

No fraudulent returns

Track Returns

Monitor shipment status

Report Issues Promptly

Within specified timelines

How to Contact: Email us at support@safedeal.com or call customer service

8

Third-Party Involvement

Refunds may involve third parties like payment gateways or banks.

Important: Delays may occur due to third-party processing times. We are not responsible for such delays.

Examples: Razorpay, Paytm, banks, credit card companies

9

Special Cases

Safedeal handles special situations as follows:

Note: For bulk orders or promotions, special terms may apply. Check product page for details.

10

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements.

Changes will be posted on this page with an updated "Effective Date"
Significant changes will be communicated via email or website notification
Continued purchases after changes constitutes acceptance

We encourage you to review this page periodically.